Join us today to start
an empowering NDIS journey

True Step is an authorised NDIS service provider, we provide comprehensive and compassionate care designed to enrich the lives of individuals with disabilities.

About True Step

Personalised and Compassionate Disability Care Services

At True Step we pride ourselves on delivering personalised, compassionate, dignified disability care services. Our mission is to enhance the quality of life for each client by fostering independence and providing unwavering support.

We understand that everyone’s journey is unique, and we approach each situation with respect and empathy. Focusing on personalised care ensures that all our clients feel understood, valued and cared for in every interaction. Whether it’s assistance with daily living or support for social and community engagement, True Step is here to provide the care you need with the dignity and compassion you deserve.

Our unique model ensures that you receive the right support by considering your goals, interests, lifestyle, mental health needs, physical capabilities, and personal network. It fosters a culture of inclusion, kindness, and empathy that celebrates both client diversity and the unique strengths and experience of our staff.

Living
Quarters

Community and
Self Care

Support
Coordination

Behavior &
Allied Health

Activities
and Events


Our Services

We provide an extensive range of care services that address the varying needs of our clients, including:

Daily Living and Household Support

Household & Domestic Assistance: Assistance with cleaning, laundry, and maintaining 

Health and Medical Support

Medication Administration: Ensuring timely and accurate medication management

Indigenous Support Services

We understand the unique needs of our indigenous friends and are committed to providing compassionate, high quality and tailored care

Social and Community Engagement

Community & Social Access: Encouraging participation in community activities 

Specialised Care Services

Respite & Temporary Care: Support for caregivers by providing temporary relief

Community Activities

Support to actively engage in community events and activities tailored to suit their needs and wants

Group Centre Based Activities

Engaging group activities in a supportive environment where individuals can connect, learn, and grow

Assist-Travel & Transport

Community & Social Access: Encouraging participation in community activities 

Frequently Asked Questions

Is it possible to transfer my NDIS funding between providers?
As an NDIS participant, you can choose or change your service provider. If you’re unsatisfied with your current provider or find a better-suited option, you can redirect your NDIS funding to a different provider.
It’s not mandatory, but involving your family can be beneficial. Your family members often understand your needs and can provide valuable input. However, your NDIS plan primarily centres around your personal goals and needs.
A preliminary plan outlining your goals and the support you’ll need is a good idea. This can guide your discussions with potential service providers and make the process more effective.
NDIS funding is managed in three ways: self-management, plan management (a plan manager), or NDIA management.

True Step

Meet Our Team

Our team members are ready to support you

Acknowledgement of Country

True Step acknowledges the Traditional Custodians of Country throughout Australia. We recognise their strength and pay our respects to Elders past, present and emerging. True Step extends that respect to all Aboriginal and Torres Strait Islander peoples, and recognises their rich cultures and continuing connection to land and waters.

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